Protect Your Account from Cybercrime

Reading Time: 3 minutes

Along with the rise of Fintech and digital finance management, comes the rise of cybercrime targeting online banking, payments and fund transfers. Once cybercriminals get a hold of your personal information, they can easily turn the data into money-spinning opportunities. How do we make sure to always be one step ahead of them?

On 10th June 2022, we had a Facebook Live session with our Chief Compliance Officer, Manjeev Singh where he talked about ways MoneyMatch users can protect their accounts. Read on for the key points mentioned during the safety announcement!

Phishing: Don’t fall for the bait!

Here are 3 main ways to stay safe:

Never ever reveal your personal information.

MoneyMatch will never request for your account details during phone calls or in emails. For instance, your username, password or I/C number. Normally, companies would already have all information given during registration stored in their system. If someone is requesting these specific details from you, chances are, they have something else up their sleeves.

Be 100% sure of who you’re talking to.

Before responding or opening links, make sure to check the email address of the sender. Our one and only domain is ‘’, not ‘’ nor ‘’. Phishers will make sure to create domains that are very similar to the original company domain, which is why every tiny detail (such as different spelling or domain extension) counts!

Diversify your passwords.

Get creative! Don’t settle for simple and predictable passwords. More importantly, avoid using the same password across multiple platforms. A great tip for creating strong passwords is to include num6er5, $ymbo!s, and a combination of UPPERCASE and lowercase letters. You may also use personal terms such as the name of your first pet, your favorite childhood cartoon or your first-grade teacher—things that are only significant to you.

eKYC: The advancement we need.

No business nor individual is immune to cybertheft. Therefore, as a platform handling international money transfers, cybersecurity is top priority for us. We invest in systems that ease and protect transactions with end-to-end security and multiple-factor authentication.

One of our core technologies is digital verification or eKYC, in which a user’s identity is verified using independent source documents and reliable data. eKYC helps our compliance team verify the legitimacy of IDs and assess users’ risk based on a set of internal parameters. As a result, you no longer need to leave the comfort of your home to register and start transferring money with confidence!

Read more on the importance of eKYC and how it benefits you as a user.

Fighting cybercrime: Let’s do our part!

As we continue to implement strong security infrastructure and compliance measures, we need you to play your part as well. In this fast-paced digital era, it’s easy to be distracted and miss out the small details phishers hope you won’t notice. For that reason, you will need to stay vigilant and avoid further interaction with calls and emails that raise suspicions or discomfort.

Check out our support center for more technical tips on protecting your account!

If you’re ever contacted by a suspicious individual claiming to be from MoneyMatch, please reach out to us at

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